Terms of Use

Sync, OCR, search, and export your handwritten notes

Effective: May 17, 2026

1. Acceptance of Terms

By creating an account or using the Penlo web application or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Service.

The Service is operated by Michał Włosik EFC, ul. Północna 16/5, 54-105 Wrocław, Poland (NIP: 8942747708). These Terms should be read alongside our Privacy Policy.

2. The Service

Penlo is a web application that syncs handwritten notes from e-ink tablets via cloud storage providers, performs AI-powered OCR, and exports the results to destinations including Notion, Obsidian-compatible Markdown, and plain text files. The Service also provides a REST API, outbound webhooks, shareable links, and an MCP integration for AI assistants.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Accounts and Registration

You may register with an email address and password or via Google OAuth. You agree to provide accurate information, keep your credentials secure, keep your API key confidential, and notify us at hello@penlo.app if you suspect unauthorised access. You must be at least 16 years old to create an account.

4. Plans and Billing

4.1 Free plan

Penlo offers a free plan with limited OCR pages per month, manual sync only, basic text export, and a single cloud storage connection.

4.2 Paid plans

Paid plans (Pro and Power) unlock higher or unlimited OCR limits, real-time auto-sync, AI summaries, destination integrations, and additional features. Subscriptions renew automatically and can be cancelled at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued.

4.3 Refunds

Subscription fees are generally non-refundable. Contact hello@penlo.app within 14 days of a charge if you believe you were charged in error.

4.4 Usage limits

Each plan has a monthly OCR page limit that resets on the first of each month. Limits are enforced server-side and cannot be transferred between months.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Process or distribute content that infringes third-party intellectual property rights.
• Attempt to circumvent security features, access controls, or usage limits.
• Use automated tools to access the Service beyond documented API rate limits.
• Relay, resell, or redistribute Penlo's OCR capabilities as a standalone service.
• Share or embed your API key in publicly distributed configurations.
• Upload content that is not your own handwritten notes for the purpose of bulk OCR extraction.
• Reverse engineer, decompile, or extract the source code of the Service.
• Resell, sublicense, or commercially exploit the Service without prior written consent.

6. Your Content

You represent that you own or have the right to process the content you sync to Penlo. We do not claim ownership over your content. You retain all rights to your original notes and derived digital text. If you delete your account, all stored content is permanently removed within 30 days.

7. API, Webhooks, and MCP

By using these features, you agree to: authenticate all requests with a valid API key, not share your key publicly, not exceed reasonable rate limits, accept that webhook delivery is best-effort, and accept that when using MCP, your OCR text will be sent to the AI client and onward to its AI provider. You are responsible for choosing trustworthy clients.

8. Shared Links

When you create a shared link, anyone with it can view the notebook's OCR text and thumbnail without logging in. You are responsible for content accessible via shared links. You can revoke a shared link at any time.

9. Third-Party Services

The Service integrates with Google (Gemini AI, Google Drive, Google OAuth), Microsoft (OneDrive), Dropbox, Notion, Supabase, and Vercel. Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the availability or reliability of third-party services.

10. Intellectual Property

The Penlo application, API, and associated software, designs, logos, and content are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial use.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that the Service will be uninterrupted or error-free, that OCR results will be perfectly accurate, or that AI-generated content will be free from errors. You should not rely on AI-generated OCR text as the sole authoritative record of your notes.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) €10.

13. Termination

You may stop using the Service at any time. You can delete your account via Settings → Account → Delete Account. We may suspend or terminate your access if you breach these Terms, if we detect abuse, if required by law, or if we discontinue the Service.

14. Changes to These Terms

We may update these Terms from time to time. Your continued use of the Service after updated Terms take effect constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of Poland. Disputes shall be subject to the exclusive jurisdiction of the courts of Wrocław, Poland. EU consumers may access the EU Online Dispute Resolution platform.

16. Contact

Michał Włosik EFC
ul. Północna 16/5, 54-105 Wrocław, Poland
Email: hello@penlo.app